Frequently Asked Questions

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We manage almost all non-life-threatening emergencies as well as non-emergent issues. CLICK HERE for a list of common conditions managed. 

Yes, we accept all forms of insurance except medicare, medicaid and their derivative products. 

However, you still have to pay your copay. And if you booked an "insured visit" but your insurance declines payment for any reason (out of network, deductible not yet reached etc), you would have to pay the declined balance. 

There are multiple reasons why iVirtualDoc beats the competition when it comes to price, quality of care and convenience. CLICK HERE to learn more.

The coronavirus pandemic has really exploded the need for virtual urgent care. However, the need has always been there before the pandemic. CLICK HERE to see some categories of people who need telemedical urgent care. 

CLICK HERE for full price list

Yes. In select cities on select days of the week, and with prior booked appointments. At this time, the vast majority of our visits are virtual, through video encounters. 

 Once an appointment is booked, there are usually no refunds (in special circumstances, we do refund). If you are unable to attend your appointment, you can call to request a rescheduling for another time. To reschedule, please call us at 1-844-MY-PC-DOC (1-844-697-2362)

The following are also definitely not reasons for refunds:

1. Not willing to fill out the intake form
2. Not signing the consent form
3. Not willing to provide a copy of your government issued ID information
4. Not willing to provide your insurance information if booking an insured visit
5. Not willing to provide a copy your insurance card if booking an insured visit
6. Not showing up for your appointment 
7. Forgetting about your appointment